Many of our benefit partners are offering special assistance to members in need. Below is a list of contact information for our partners and details on specific assistance they have available.
We’ll continue to update this page with additional information as we receive it.
We hope that you and your families are safe. Please contact us if you have any questions about your benefits and we will help you however we can. You can reach our Member Service Center by telephone or email:
(Mon-Fri: 8 a.m. – 8 p.m. ET, Sat: 9 a.m. – 1 p.m. ET)
NEA Members Insurance Trust Programs
The NEA Members Insurance Trust is offering a premium waiver for one full year to affected NEA members who participate in either NEA Life Insurance, NEA Accidental Death and Dismemberment Insurance, or the NEA Retiree Health Program. If you are a participating member who is in a FEMA-declared Major Disaster Area, please call the NEA Members Insurance Trust at 1-800-523-5877 to request your waiver of premium. Specifically:
NEA Auto & Home Insurance Program – California Casualty
To report a claim, you can contact California Casualty 24 hours a day by calling 1-800-800-9410 or by visiting: https://www.calcas.com/web/ccmc/claims. You can also learn more at the California Casualty Catastrophe Center: https://www.calcas.com/web/ccmc/catastrophe-center.
If you are insured by the NEA Auto & Home Insurance Program, you also have as an added benefit: Personal Identification and Document Replacement Service at no cost (provided through CyberScout®). This service includes post-disaster assistance with emergency authentication and assistance accessing, protecting and reassembling financial, credit, health and employment data and files. To access this service, please call 1-800-800-9410 and ask for a customer care specialist. A CyberScout representative will be your point of contact in dealing with all relevant agencies, institutions and organizations.
NEA Income Protection Insurance Plan – American Fidelity
Please call 1-888-461-1612.
NEA Credit Card Program – Bank of America
As an NEA cardholder, you can reach Bank of America for assistance 24 hours a day, seven days a week via the toll-free number on the back of your credit card (800-854-7338) or on your monthly account statement. Bank representatives will work with you to help address whatever needs you may have based on your unique individual circumstances.
NEA Retirement Program – Security Benefit
Please call 1-800-632-8258. Information on accessing your retirement account(s) to help pay for emergency expenses is also available in this PDF:
NEA Savings Program – Discover Bank
As an NEA member, you can reach Discover Bank for assistance 24 hours a day, seven days a week toll-free at 1-800-347-7032. Bank representatives will work with and help you based on your unique individual circumstances.
NEA Personal Loan – First National Bank of Omaha
As an NEA member, you can reach First National Bank of Omaha for assistance 24 hours a day, seven days a week by calling toll-free 1-888-283-5228. The bank will work with you to help address whatever needs you may have based on your individual circumstances.
NEA Smart Option Student Loan – Sallie Mae
Sallie Mae will provide disaster relief forbearance after speaking with customers about their specific situation. NEA members may call 1-888-272-5543 for more information.
Texas Severe Storms And Flooding
Arkansas Severe Storms And Flooding
Oklahoma Severe Storms, Straight-line Winds, Tornadoes, And Flooding
Iowa Severe Storms and Flooding
Nebraska Severe Winter Storm, Straight-line Winds, And Flooding
Alabama Severe Storms, Straight-line Winds, And Tornadoes
Florida Hurricane Michael
Hawaii Hurricane Lane
SOUTH CAROLINA (DR-4394)
South Carolina Hurricane Florence
NORTH CAROLINA (DR-4393)
North Carolina Hurricane Florence
Iowa Severe Storms And Tornadoes